FRONT OFFICE SUPERVISOR

Full Time, Part Time
Posted 10 months ago

To personalise training and daily supervision of Front Office Assistants (FOA). Front Office Manager and Assistant Manager on duty.

RESPONSIBLE FOR: Front Desk Area and Staff.

OTHER RELATIONSHIPS: Front Office Department, Housekeeping Department

OUTLINE OF DUTIES:

  • Personalized training and daily supervision of FOA of all the Front Office
  • The status of room racks is to be kept accurate and up-to-date ready for assignment at all
  • Room Assignment of groups or FITs must correspond with
  • The average room rate for walk-in guests or instant sales is kept to the maximum.
  • Check all pre-registration cards, both VIP guests and commercial firm guests, as well as, inspect the guest history card
  • The preparation of the statistical report and distribution of accurate daily report as
  • Close relation with Tour Coordinators, Reservations and Telephone
  • Courteous manner to all guests, as well as, to
  • Responsible for keeping the department particularly the Lobby clean and tidy all the
  • Ensures proper updation of the log book of all the front office sections to communicate to the next shift of the hotel activities and any follow
  • Check the morning / evening Housekeeper’s Report to avoid any discrepancies in the room

Job Features

Job CategoryFront Office

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